Shipping policy

Last updated 21 July 2026

Shipping is free for eligible orders over £100 however, please read this full Shipping Policy before placing your order, as some postcode areas and delivery locations are not served by our available carriers. 

An “eligible order” means an order with a total product value over £100, delivered to a UK address that can be served by our standard tracked delivery services, and which does not require specialist, oversized, high-risk, restricted, or unavailable delivery arrangements.

We currently ship within the United Kingdom only and do not currently offer international shipping. If you are unsure whether we can deliver to your address, or if you have any questions about delivery before ordering, please contact us first at office@oneshed.co.uk. All orders are sent using tracked delivery. We generally use Royal Mail tracked services for standard parcels, although we may use other trusted carriers where appropriate depending on the item, size, weight, value, or delivery destination.

Processing times

Orders are usually processed the same business day, when ordered before 1PM, otherwise the next working day; we will also ship on Saturdays when practical.

Processing may take longer during busy periods, weekends, bank holidays, or where we need to verify an order before dispatch.

High-value, fragile, bulky, or specialist items may be checked and packed more carefully before dispatch.

For clarity, our handling time is usually the same business day for orders placed before 1PM on a business day, or the next working day for orders placed after 1PM, on weekends, or on bank holidays. Handling time means the time we take to prepare, check, pack, and dispatch your order.

Shipping services

We generally use Royal Mail 48H tracked delivery for standard parcels.

For larger, heavier, or higher-value items, we may use an alternative tracked courier service.

We may require a signature on delivery for higher-value orders or where we consider it appropriate for security.

Delivery areas and postcode restrictions

We use Royal Mail tracked services for most orders. Some postcode areas are subject to carrier service restrictions, delivery limitations, or additional operational requirements, including certain Highlands, Islands, Northern Ireland, offshore islands, and other remote or difficult-to-serve locations.

Some remote or operationally restricted postcodes may not be serviceable by our standard delivery methods, even where free shipping is shown at checkout.

If you are unsure whether your address can be served, please contact us before placing your order. If an order is placed for an address that we cannot serve reliably, securely, or at a reasonable rate, we reserve the right to cancel the order and refund the payment. If this happens, we will contact you as soon as possible.

Tracked shipping

All orders are sent using tracked delivery.

Once your order has been dispatched, we will provide tracking details.

You are responsible for making sure the delivery address entered at checkout is correct.

Delivery estimates

After dispatch, standard UK tracked delivery usually takes approximately 2–4 business days, depending on the carrier, item type, and delivery destination. Most eligible UK orders therefore arrive within approximately 2–5 business days from the date the order is placed, although delays can occasionally occur outside our control.

Delivery estimates are provided as a guide only.

While we do our best to dispatch and deliver on time, delays can occasionally occur with carriers that are outside our control.

We are not responsible for delays caused by the courier, weather, strikes, traffic disruption, customs, or incorrect delivery information provided by the customer.

Failed delivery and incorrect addresses

If a parcel is returned to us because the address was incomplete, incorrect, or the parcel was not collected, we may charge additional postage to resend it.

We are not responsible for loss caused by incorrect address details entered at checkout.

If a parcel is delivered to the address provided, this will normally be treated as successful delivery.

Packaging and environmental responsibility

Where products are supplied as new, they will normally be dispatched in their original manufacturer or retail packaging, where available and appropriate.

To help reduce unnecessary waste and minimise our carbon footprint, we may reuse clean, suitable recycled cardboard boxes or outer packaging for dispatch. This supports our commitment to environmentally responsible packaging while ensuring your order is packed securely.

Reused outer packaging does not mean the product itself is used or second-hand, unless this is clearly stated in the product listing.

If you require brand-new outer packaging for your order, please contact us before placing the order so we can confirm whether this is possible.

Damaged or missing parcels

Please inspect your parcel as soon as it arrives.

If the packaging is damaged, please keep all packaging and contact us immediately with photographs.

If an item is missing, damaged, or incorrect, contact us as soon as possible so we can investigate.

Shipping costs

Standard UK tracked delivery is free for eligible orders over £100. For orders under £100, the shipping cost is a flat fee of £4.95, visible at checkout before payment. We do not add extra shipping charges after checkout; if we cannot deliver to your address using our available services, we may cancel the order and issue a full refund.

Shipping is free for eligible orders over £100, unless a specific delivery limitation, surcharge, or exclusion applies because of the item type, parcel size, weight, value, delivery risk, or destination.

Free shipping does not guarantee that every UK postcode or delivery location can be served. Some areas may be excluded from delivery or may require us to cancel and refund the order if suitable shipping is not available.

Any applicable shipping costs, exclusions, or delivery limitations will be shown at checkout where possible before payment. Customers should contact us before ordering if they are unsure about delivery availability.

Important note on service availability

We reserve the right to refuse or cancel orders where delivery is not practical, secure, or available through our chosen shipping services.

If an order is cancelled for this reason, the customer will receive a full refund for the item(s) paid.

Contact

If you have any questions about shipping, delivery availability, postcode restrictions, or whether we can serve your address, please contact us before placing your order at office@oneshed.co.uk.